Frequently Asked Questions
Why should I use Delivery Supermarket?
Delivery Supermarket lets you compare the market for best prices on a wide range of courier, parcel, and pallet delivery services, so giving you the opportunity to find quickly a genuinely “best price” for any particular delivery. If you can wait a few days for your delivery, you can make big savings because couriers will quote extra-keen prices to help them to fill otherwise empty vans.
What can I send?
You can send absolutely anything from an envelope to a sofa, from a pallet of print to a container-load of steel.
How quickly do I get offers from couriers?
You should start getting offers within minutes. The longer you can wait, the better the prices are likely to be. Couriers can offer online. Online offers will be emailed to you, and will be listed in the ‘Quotes’ page on Delivery Supermarket.
Who is it aimed at?
Delivery Supermarket is aimed at three groups of shippers:
Delivery Supermarket is perfect for eBayers, both buyers and sellers. For buyers, it extends your reach to bid for large heavy items which are too big or too far away for the family car. For eBay sellers, it’s a convenient way of ensuring that you are getting the best price for your shipping, whether same day or overnight.
Delivery Supermarket is perfect for businesses who are occasional shippers, as it allows them to shop around for the best prices without having to phone around or enter their details into multiple websites.
Delivery Supermarket is perfect for frequent shippers, who can use it to request a best market price for every job, from their list of preferred approved suppliers.
What does it cost?
Are there any restrictions on what I can send?
There are no restrictions on what you can ask for quotes on, but you’ll need to be very clear on your booking if your consignment is hazardous, or particularly heavy or large, or of particularly irregular dimensions or weight (IDW), and then check especially carefully the offers you receive, to check for specific exclusions. If in doubt, declare everything at time of booking, and discuss any concerns you have with the people who make offers.
Am I obliged to accept the offers I receive?
No. You only commit at the point where you accept the price. So you can look for prices with no obligation. If none of the offers meet your needs, you can ignore them.
How do I pay?
Your chosen supplier will tell you what options are available. The majority of transactions are paid by Paypal/credit card on acceptance. In every case, you pay your chosen supplier direct. You are free to negotiate credit terms before acceptance if you prefer.
Your chosen supplier will send you a receipt/invoice.
What role does Delivery Supermarket play?
We introduce potential shippers to potential suppliers, who offer great prices on a wide range of services. Shippers and their chosen suppliers are therefore doing business directly with each other. Terms of business and conditions of carriage are therefore a matter between shipper and supplier. Please see our safe shipping guidelines.
What happens if there is a problem with a consignment?
One of the best things about Delivery Supermarket is that you can choose the supplier you trust to perform to your satisfaction, and deal direct with them. If anything goes wrong, you know exactly who you chose to do business with, and can take the matter up direct with them. So liability to the shipper rests with the chosen supplier to perform the service for the price quoted.
I’m a courier company with national coverage, can I offer “Buy It Now” prices on Delivery Supermarket?
Yes. If you’re running a courier company with genuinely national coverage, and would like to talk to us about offering instant national prices and national service levels to our many shippers, please contact us here.
I’m a parcel/pallet network, can I offer “Buy It Now” prices on Delivery Supermarket?
Yes. If you’re running a parcel or pallet network, and would like to talk to us about offering instant national prices and national service levels to our many shippers, please contact us here.
I’m a courier, how do I get involved?
Please sign up, it only takes 60 seconds. If you’re serious about doing with from Delivery Supermarket we suggest you make every effort to keep your profile is up to date and complete to reassure shippers of your identity. Please note -we make no charge, and take no cut. You’re welcome to use Delivery Supermarket to meet new customers and find new freight. Please respect the safe shipping guidelines, and do everything you can to maintain the good reputation of Delivery Supermarket.